Help us build a stronger connection with our community! 

About You:

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1. Select the option(s) that best describe you.

Select all that apply

Business owner or operator
Commercial property owner or manager
Developer or building industry representative
Community partner to the city
Work in the city
Resident
I prefer not to answer
Other
Closed to responses

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2. What is your gender?

Female
Male
Nonbinary
I prefer not to answer
Closed to responses

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3. What is your age?

Ages 18 and under
Ages 19-25
Ages 26-35
Ages 36-45
Ages 46-55
Ages 56 and older
I prefer not to answer
Closed to responses

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4. Which option best describes your current living situation?

Select all that apply

I live alone
I live with my family (parents, children, siblings)
I live with a partner or spouse
I live with roommates or friends
Other
I prefer not to answer
Closed to responses

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5. What is your zip code?

91909
91910
91911
91912
91913
91914
91915
91921
I prefer not to answer
Other
Closed to responses

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6. Which language do you prefer to receive City information in?

English
Spanish
Tagalog
Vietnamese
I prefer not to answer
Other
Closed to responses

About the City’s Communications and Engagement Efforts:

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7. Do you view the City of Chula Vista as a trusted and credible source of information?

Yes
No
No opinion
Closed to responses

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8. Overall, how satisfied are you with the City's current communication efforts (e.g. newsletter, social media, email, etc.)?

Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
Tell us more
Closed to responses

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9. What experiences, observations or interactions have shaped your opinion of how the City of Chula Vista communicates with the community?

Closed for Comments

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10. How well do you think the City is doing at including everyone in Chula Vista — people of all ages, backgrounds and neighborhoods — in its outreach and engagement?

Very well
Well
Neutral
Poorly
Very poorly
Tell us more
Closed to responses

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11. Which of the following describes your experience with City communications?

Select all that apply

Easy to understand
Provided in my preferred language
Available in all formats I use (e.g. email, website, social media, etc.)
Timely
Up to date
Visually accessible (e.g. readable, text size, mobile friendly)
I know where to find City information
None of the above
Closed to responses

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12. Have you participated in a City of Chula Vista event, meeting or feedback opportunity?

Yes
No
Closed to responses

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12*. Have you participated in a City of Chula Vista event, meeting or feedback opportunity? If no, please select the following that prevent you from engaging with the City. (Select all that apply)

Lack of time
Unaware of engagement opportunities
Language barrier
Accessibility to transportation
Lack of interest
Childcare needs
Other
Closed to responses

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13. Please rate how satisfied you are with the following City's communication efforts on a scale of 1 to 5.

1 being very dissatisfied and 5 being extremely satisfied

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14. How do you prefer to receive emergency alerts from the City?

Select all that apply

Social media
City website
Email
Newsletter
WhatsApp
Phone call
Text message
Other
Closed to responses

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15. Which City topics are most important to you?

Select all that apply

Arts and culture
Business and economic development news
Chula Vista Bayfront
City budget and fiscal management
City Council/policy
Community events
Construction projects
Future university
Housing and community development
Volunteer opportunities
Transportation and traffic
Parks, recreation programs and trails
Public safety
Homelessness
Emergency communications
Other
Closed to responses

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16. How informed do you feel about City programs, services, projects and initiatives?

Select one

Very informed
Informed
Neutral
Not informed
Very not informed
Closed to responses

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17. Please select the ways you receive information from the City.

Select all that apply

City Calendar
City Council meetings
City's Facebook
City's Instagram
City's LinkedIn
City News site/News releases
City's Nixle
City's Tik Tok
City's X (Twitter)
City's YouTube
Community Connection newsletter
Community meetings/workshops
Flyers at City facilities
Local newspapers
Parks and Recreation catalog
Postcard mailers from the City
Animal Care Department's Facebook and Instagram
Fire Department's Facebook, Instagram and X
Library Department's Facebook and Instagram
Parks and Recreation's Facebook, Instagram and YouTube
Police Department's Facebook, Instagram and X
Radio
TV news
Website
I don't receive communications from the city
Other
Closed to responses

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18. Looking ahead, choose the top three ways you prefer to receive information from the City.

Select top 3 options

Closed to responses

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19. Do you follow the City's social media channels?

Select all that apply

Facebook
Instagram
LinkedIn
X (Twitter)
Tik Tok
YouTube
Nixle
I don't have social media
Closed to responses

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20. The City operates multiple social media accounts for different departments (e.g., Police, Fire, Parks and Recreation, Animal Services, Sustainability). Do you follow social media accounts for multiple City departments?

Yes
No
Unsure
I don't have social media
Closed to responses

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If answered "no" or "unsure" to the question above (Q20), select all that apply.

I prefer to only follow the City's main account.
I didn't know departments had separate accounts.
I prefer to get my City news elsewhere.
I don't have social media.
Closed to responses

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If answered "yes" to the question above (Q20), select all that apply.

I want updates on specific services or programs not on the City channels.
I follow accounts that post content relevant to my interests (e.g. safety, community events).
I work with or volunteer for a City department.
I want real-time alerts (e.g. emergencies, road closures).
Other
Closed to responses

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21. How do you prefer to receive City information on social media?

I prefer each department to have its own social media account, so I can pick and choose.
I prefer everything to be shared from a single, central City account.
I don't have a preference.
I don't follow the City social media.
Closed to responses

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22. Are there any other communication channels you think the City should consider using to share important information with you?

Closed for Comments

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Would you like to receive updates on this project? If so, please provide your email.

Contact Information (Optional)